Description

Our luxury SUVs can drive you and your group of five to or from Los Cabos Airport safely. Feel at ease arriving on time in our air-conditioned unit driven by a certified operator. Your safety is our primary concern that is why all our vehicles are insured and monitored in real-time. If youre looking for the most comfortable and deluxe Los Cabos Airport transfers we are your best option!

Important information

Meeting Point and Arrival Time

• The waiting time for our transportation service is between 15 to 60 minutes.
• It is recommended to arrive at the meeting point 10 to 15 minutes before the scheduled time.
• Our drivers are not allowed to wait more than 10 minutes past the scheduled time.

Transportation Service Details

• For all our RoundTrip transportation services, our drivers will pick you up directly at your hotel door.
• If the requested service is shared transportation, please note that there will be quick stops at other accommodations.
• Vehicle models may vary depending on availability.

Special Conditions

• Child seats are available upon request. We recommend adding them during the purchase process, as each child seat counts as an additional passenger.
• Wheelchairs occupying a seat must be registered as an additional passenger.

Luggage

• Each passenger is allowed a maximum of 3 pieces of luggage. If you have additional luggage or oversized items (surfboards, excessive fishing equipment, or more than one set of golf clubs, etc.), extra charges may apply.
• To avoid these charges, you can request an additional seat for these items during the purchase process.

Cancellation policy

For a full refund, cancel at least 24 hours in advance of the start date of the experience.

FAQ´s

Frequently Asked Questions about Gray Line Transportation Service

What service does Gray Line offer in Los Cabos?

Gray Line Los Cabos offers transportation services to and from Los Cabos San Lucas Airport, covering all arrival and departure terminals. We provide both private and shared transportation options to hotels and other destinations in the region. In addition, Gray Line offers a variety of tours and activities in Los Cabos, allowing visitors to explore the best things to do in Cabo San Lucas, from beach excursions to light and extreme outdoor adventures.

How can I identify my service when leaving Los Cabos Airport?

Our representatives at the airport wear a name badge and hold a sign with our company logo, making them easy to spot. You won’t need to wait for your service.

How long will the driver wait at the pick-up location on my departure day?

Our drivers have a set schedule, so they can’t wait for more than 10 minutes at the pick-up location. We recommend arriving at the meeting point 10 to 15 minutes in advance.

Does Gray Line offer baby seats?

Yes, we offer exclusive baby seats. We recommend requesting them when booking with Gray Line Los Cabos.

Is it possible to cancel my transportation service in Los Cabos?

Your Cabo Airport Shuttle must be canceled at least 72 hours before the scheduled pick-up time, and cancellation fees will apply.

What is the policy on forgotten or lost items in the vehicles?

Like any other public transportation, we are not responsible for forgotten items; however, we make every effort to return items found in our vehicles. If you realize you've lost a personal item, please contact us immediately via WhatsApp phone, or email. To help us locate the item, please provide a detailed description along with the following information:

• Date and time
• Service location
• Vehicle number
• Reservation number

What should I do if I can't find my driver?

If you're at Los Cabos Airport, you can approach one of our representatives who wear a name badge and hold a sign with our company logo, making them easy to identify. You won't need to wait for your service.

How many people can travel in a Gray Line vehicle?

Gray Line vehicles can accommodate 5–8 passengers, and up to 15 passengers, with no luggage restrictions.

Can I change the date of my Cabo Airport Shuttle?

Yes, with Gray Line, you can change the date and time of your Cabo Airport Shuttle, as long as you do so at least 24 hours before the scheduled departure time. If the change is requested within 24 hours of the service, it will not be possible to make the modification.

Does the transportation cost vary based on the distance from my hotel?

Yes, the transportation cost may vary depending on the area where your hotel is located.

How is the price of my transportation service determined?

The price is determined based on the area where your hotel is located and the type of vehicle selected for your airport shuttle service in Cabo San Lucas.

Do Gray Line vehicles have an emergency kit?

Yes, all of our vehicles are equipped with an emergency kit.

Do Gray Line vehicles have internet service?

No, our vehicles do not have internet service.

The Gray Line drivers speak English and Spanish?

Yes, our drivers speak both English and Spanish.

Does Gray Line offer services for people with disabilities?

Yes, we offer services adapted for people with disabilities, subject to availability and prior request.

What should I do to request transportation adapted for people with disabilities?

To request adapted transportation for people with disabilities, please contact our customer service team at least 48 hours in advance.

Does Gray Line allow pets in its vehicles?

Yes, we allow pets as long as they are in an appropriate carrier. For service animals that need to travel outside their carrier, a private service must be booked to ensure the comfort of all passengers.

Will the driver wait if my flight arrives later than expected?

Yes, our operations team monitors flights, and we will be waiting for your arrival, regardless of any delays in your flight schedule.